We have a return policy of 30 days, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unused, and in its original packaging. You must also provide your order number.

To initiate a return, you can contact us at info@playdogtoy.de.

If you have any questions about returns, you can contact us anytime at info@playdogtoy.de.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so we can assess and resolve the issue.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

14-Day Withdrawal Period for the European Union

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification. As mentioned above, your item must be in the same condition you received it, unused, and in its original packaging.

Refunds

We will notify you as soon as we receive and inspect your return and let you know whether the refund has been approved or not. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since the approval of your return, please contact us at info@playdogtoy.de.