Which Shipping Services Do We Work With?
We work with DHL for all our deliveries.

How Are Shipping Costs Calculated?
The shipping costs are a flat rate of €11.99.

How Long Does It Take to Prepare an Order for Shipping?
Typically, it takes 1-2 business days to prepare and ship an order after it has been received.

What Is the Estimated Delivery Time?
Standard delivery takes up to 7 business days, while express delivery takes between 1-3 business days.

Is There a Way to Track Shipments?
Information about the tracking options and how to access the tracking information will be provided shortly.

What Is the Return and Exchange Policy?
Returns or exchanges are only possible in the case of an error on our part regarding the product or within the warranty period, which varies between 3 and 6 months.

Are There Any Promotions or Discounts Related to Shipping?
Free shipping is offered for all orders over €100.

How Can Customers Contact Us with Shipping Issues or Questions?
Customers can contact our support team via email for any questions or issues.